At Payzigo we want to make booking and paying for our cruise services easy to understand for everyone. Our rules for refunds and cancellations are different for each service so please read the details when you book your cruise.
To make sure you get your spot on the cruise some bookings need a payment in advance. This payment guarantees your place and schedule. If you cancel on time, you might get this payment back. For some services or special deals, you might not get a refund. All the information will be sent to you after you make your reservation.
You need to pay the rest of the money before you travel to secure your booking. After you pay you can only get a refund if you cancel at the time and depending on the cruise you booked. If you cancel late, you might only get some of your money back or none at all.
You can ask to cancel your booking by following the rules we give you when you book. You might have to pay a fee if you cancel close to the travel date. Some cruises, special deals or packages do not allow cancellations so please be aware of that.
If a service provider is forced to call off a trip whether due to bad weather, technical problems, government guidelines, or insufficient passenger numbers customers will receive either a complete refund or the option to reschedule at no extra cost, depending on availability. Ferry Terminal will reach out to all impacted customers promptly and help them choose the most suitable alternative.
Refund completion times depend on the payment method used:
Please note that refunds can sometimes take longer due to factors such as bank procedures, verification requirements, or public holidays.
If you can get a refund, we will process it after checking the booking rules and service conditions. Some cruise services do not allow refunds or cancellations. This depends on the type of service. We will tell you about this when you book your cruise.
If we approve your refund, we will send the money back to you in a time using the same payment method you used. Payzigo will make sure that Payzigo cruise services are easy to book and pay for and Payzigo wants to help you with any questions you have, about refund and cancellation rules.
Services may sometimes face delays, changes, or cancellations due to natural conditions such as heavy rains, storms, floods, or due to government instructions and other unavoidable circumstances. In such situations, refund or rescheduling options will be provided as per the applicable service guidelines. Our team will assist customers with the necessary support, including helping with claims and offering the best possible alternatives.
By placing a booking, you hereby acknowledge, represent, and agree that you have read, understood, and accepted the terms of this Refund & Cancellation Policy.
This Policy may be amended, updated, or supplemented from time to time at our sole discretion. Any such modifications shall be effective upon publication on this page and will be indicated by the corresponding “Last Updated” date. Your continued use of the services after the effective date of any update shall constitute your binding acceptance of the revised Policy.